We heard from our Client Relations Manager, Dwight to find out how lockdown has affected the working process at Para-Sols and the opportunity it presented to the business.
‘’COVID-19 has obviously posed challenges to businesses across all sectors and financial services is no different. At Para-Sols and The Verve Group as a whole, we’re fortunate that our typical desk space has the hardware to enable us a simple transition to home working. We already use laptops and internal chat groups as appropriate, so it wasn’t really a struggle to move a large team to work from home. The key though, hasn’t been just to switch to remote working, but also to maintain that team ethos and spirit that our office fosters. We’ve done this through virtual team meetings, quizzes and generally keeping up regular communication with each other. The very nature of outsourced paraplanning means we’re not located with our clients and so our working location is almost irrelevant as the whole team have access to our case submission portal and shared drives – this means for us we’re very much ‘open for business’.
Many of our clients and prospective clients have mentioned how this unique time has prompted them to review their working process, staffing and even premises. I think many firms will come out of this situation in a different shape, probably more agile, tech-heavy and adaptable to huge changes going forward. Industry-wide, I think the rise of digital signatures has been hugely accelerated by COVID-19, as has the use of video meetings for advisers and clients. Although that’s a very positive way to manage the current situation, I think it’s important to retain the human aspect of financial advice and that will be one of the challenges going forward, as will tailoring the use of technology to each specific client to ensure they receive a positive experience.
The businesses within The Verve Group have used lockdown to further develop the range of services on offer and to fast track the future of finance. It’s where we thought we’d be in 2030, but we’re going to be there 10 years early! #Project 2030 is the brainchild of Para-Sols founder Cathi Harrison. Its aim is to look at how we can adapt to meet the future needs of our clients. Several new services are being launched in early June, including:
At Para-Sols, we’ve always been pioneers in tech and when you combine that with the gift of time that has been thrust upon us, we are once again leading the revolution in paraplanning and technology. So, what happens when you combine those two elements, plus you add our innovation into the mix? You get our brand new interactive, digitally delivered Suitability Reports – which are visually interesting and super easy to use. Click here to check out the new reports.
Our new Virtual Paraplanning service offers our clients the option to have one of our paraplanners attend their client meeting virtually, ensuring we can answer technical queries and complete the meeting notes. There’ll be more coming on this soon but in the meantime, you can watch this video for a little more insight.